RPA offers a new way of business cost reduction outside of the traditional five areas of standardisation, optimisation, technology-enablement, centralisation and relocation. The technologies save time and enable your staff to improve their job satisfaction by freeing them from repetitive tasks. These technologies lower error rates and are available 24/7. And they may lower personnel costs by enabling employees to invest time on higher value-added tasks.
Robotic process automation (RPA) is the use of software to automate repetitive tasks carried out on desktop computers, e.g., copying and pasting contact details across multiple legacy CRM systems. RPA utilises process flow sheets to maximise work automation – it knows what to do because the user has specified the actions to take. Critically, coding knowledge and expertise are not required: the user simply orders flow sheet objects via a drag and drop interface.
RPA works at the GUI level, so no complex tie-in coding is required from the IT department.
The potential applications of RPA are numerous within many areas of a company, such as:
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At BearingPoint, we offer complete solutions on robotics, from business strategy via process integration to technology implementation.