Dŵr Cymru Welsh Water (DCWW) is the sole provider of water and wastewater services in Wales and, with 3,000 employees, is the fourth largest employer in the country.
DCWW is widely considered to be a top quartile performer in a sector with a variety of regulators that monitor performance on multiple fronts.
Every five years, the UK water sector is challenged by Ofwat, the regulator in England and Wales, to reduce the costs of delivering its services to its customers.
The company’s board set targets for a 20% reduction in Opex costs over a four-year period with a measurable improvement in service excellence for all business functions.
As with other departments within DCWW, the IT department was charged with meeting these objectives.
We helped DCWW’s IT department to create a compelling roadmap to unify its team around a short- and medium-plan for the future.
Within a four-week period, the team created a plan to achieve the 20% cost savings over the four-year target period.
The roadmap provided an effective and highly convincing tool for communicating how service improvements would be delivered while achieving significant savings to business peers and the IT team.
The plan was quickly approved by senior management.