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A critical component of CSP transformation is the establishment of the right partner ecosystem, and as a consequence, the adoption of new business platforms to support. With multi-party innovation a trend in telecoms currently, CSP expectations on the contribution from ecosystem partners are running high. Yet, very little scale research has been conducted to date on telecoms partner ecosystems to support CSPs undergoing this journey. This study reveals:

  • 50% of CSPs anticipate a 16%+ revenue bump in just two years
  • Over half (51%) of CSPs expect ecosystems to improve customer experience
  • However, 31% of CSPs are still analyzing their options, and 14% are at the start of their journey

Download the report to learn how global CSPs are progressing in establishing and executing their partner ecosystem strategies, what challenges they face, and how to maximize value using digital business platforms.