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Frédéric GigantPartner, Global Leader Customer & GrowthFrance
Digitalization has dramatically altered the relationship between customers and companies in B2B and B2C. The digital customer experience is an opportunity for new entrants and a challenge for incumbents, and a key question in our consumer-driven world is, how can we make better use of digital assets to improve loyalty, accelerate eCommerce, and create disruptive business models to develop sustainable growth?
Successful companies understand the needs and preferences of consumers. These companies satisfy customer expectations for continuous improvement and innovative, meaningful and contextualized experiences, simplicity, and speed. They know not only how to create a compelling digital experience, but they also know how to disrupt their own business models, salesforce, operations, and CRM to prevent customer churn to the competition. They can enlarge their product range and leverage the ecosystem to get the most out of the platform economy.
We enable businesses to create close relationships with their customers and grow their business.
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The human touch: brands must fully embrace their customer’s ethical approach
Leading brands are adopting a positive approach to the issues facing society today. Whether the considerations are environmental, ethical or social, firms are taking steps to humanize themselves with potentially far-reaching consequences.
This sea change is not just down to consumer demand. It’s also about a drive from companies themselves to live the values they claim publicly. So what’s needed to deliver in the 21st century?
Customer Experience 2023: Excellence on all fronts
As a result of successive crises - economic, health, geopolitical, etc. - customer relationship management has been thrown into turmoil. The return of inflation and the critical environmental and geopolitical situations have had an impact on all individuals: citizens, users, members, and consumers. These events have changed their relationship with the world, which includes companies of which they are customers or users.
RGF Staffing: Blending technology and customer experience to create staffing solutions that are faster, simpler, and closer to all
Recruitment trends change as the markets evolve towards a highly digitalized era. With BearingPoint's help, RGF Staffing is now ready to address the job seekers’, clients’ and employees’ journeys with a tech-driven and customer-centric approach.
A famous French spirits company reshapes its logistics by building a greener, more resilient supply chain in China
With BearingPoint’s help, the famous French spirits company now has a robust logistics supplier network and more sustainable processes across its operations in China. This positions the business to gain more flexibility and operational efficiency to address market trends and demands, while optimally mitigating any potential risk throughout its supply-chain workflows.
Kao: Outsmarting the growing demands of e-commerce by automating the return-order process
E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize return-order processes for customers.