Customer & Growth

What is digital leadership?

Competition for both B2C and B2B businesses in the digital arena is intensifying by the day. In an increasingly crowded field, how can businesses survive, prosper, and ultimately build long-term advantage?

A famous French spirits company reshapes its logistics by building a greener, more resilient supply chain in China

With BearingPoint’s help, the famous French spirits company now has a robust logistics supplier network and more sustainable processes across its operations in China. This positions the business to gain more flexibility and operational efficiency to address market trends and demands, while optimally mitigating any potential risk throughout its supply-chain workflows.

Kao: Outsmarting the growing demands of e-commerce by automating the return-order process

E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize return-order processes for customers.

TÜV Rheinland goes agile and launches an innovative workflow platform

TÜV Rheinland Business Stream Products decided to create a digital ecosystem to facilitate cross-functional collaboration between the company’s globally distributed teams and customers. By implementing a new workflow platform, TÜV Rheinland gains more control over its projects’ execution and delivery, while opening new possible revenue streams through offering tailored services to its customers.

Global exclusive goods manufacturer drives higher efficiency by reinventing its product data model

With a new and flexible data model the global luxury goods manufacturer has all its product information in one place, easily accessible to all its international divisions. This enables the company to be more effective, to update product data in real time, and to enhance customer journeys.

Building a unique 360° client view to facilitate a highly personalized client journey

A leading luxury cosmetic brand took the next step to establish a strong foundation in client insights and personalized interactions. BearingPoint supported the company in turning the CRM vision into reality by implementing a global CRM database to lay the basis for advanced omnichannel capabilities.

Deutsche Post DHL uses artificial intelligence to further improve the customer experience

As the global leader in postal services and logistics, Deutsche Post DHL’s growing business increased the demand for 24/7 omni-channel customer care. The company searched for a state-of-the-art chatbot solution that would resolve many of those requests.

Customer Experience x Artificial Intelligence: from one world to the next

At the end of 2019, we were looking at a world where artificial intelligence (AI) applications in the corporate world were booming. They were generating enthusiasm through new ways to achieve growth and operational excellence, but were held back by a lack of relevant use cases.

Global healthcare company accelerates digital growth by reinventing its IT sourcing strategy and global operating model

With BearingPoint’s help, one of the world’s largest healthcare companies fully transformed its global business model by improving its IT operations performance and efficiency. This resulted in making IT processes consistent across all locations, leading to more agile and flexible ways of delivering services to the business, and enabling the company to quickly address new market opportunities and accelerate digital growth.