People & Strategy

Frontline managers are crucial: learn how to develop them

COVID-19 has shown that organizations that invest in frontline managerial skills are more resilient and adaptable than their competitors, and in many, frontline management has been the initiator of multiple process improvements and new ways of working . Independent of specifically impacted industries such as aerospace, organizations that have best resisted the crisis are those that invest in their frontline managers.

Organizations that invest in frontline managerial skills are more resilient and adaptable than competitors

New research from the BearingPoint Institute outlines how companies can make the most of their frontline managers for transformation success

Accor creates new office to accelerate its transformation

Accor was facing two major transformations at one time, focusing on shifting to an asset-light business model while also conducting multiple acquisitions and subsequent integrations. To manage these challenges successfully, the group decided to build a dedicated department called the Transformation Office with BearingPoint’s support.

Digital Service Management - Critical success factors for creating and managing value-added services in the digital age

The second issue of our Digital & Strategy series on the topic of digital service management shows which challenges companies have to face, how they can successfully master them and why the development of digital services must become the strategic focus of companies.

Successful flexible workforce management

Companies currently face major challenges in recruiting and managing their workforce. The demand for increasingly flexible, “tailor-made“ working models is growing as a result of social and economic developments as well as globalization and digitalization. BearingPoint’s “Flexible Workforce” study identifies key success factors for efficient workforce management.

Successfully deliver critical projects by treating them in a new way

In mid-2020, your projects are too critical to fail. Drawing on our experience, we have identified the people-centric and data-driven criteria for success

BearingPoint expands its portfolio in the area of new ways of working

• The independent consultancy strengthens its portfolio of people and project management assets with the acquisition of French start-up Steerio
• Steerio joins BearingPoint’s portfolio of data-driven assets and enhances its People & Strategy offering

Europcar boosts contact center performance and customer experience

As part of its Customer Centricity Transformation Program, Europcar Mobility Group aimed to revamp its operating model, offering an enhanced customer experience at each touchpoint while increasing revenues and optimizing operating costs. BearingPoint supported the group in transforming its customer care activities through a new operating model, streamlined and improved processes, leverage of new tools, and more efficient ways of handling customer interactions.

Telecommunications Outlook 2020+

The new “Telecommunications Outlook 2020+“ infographic visualizes new 5G business models for telecommunications companies that promise a higher share of value creation.