Processes and ERP transformation
Using IT proficiency and Innovation to develop Omnichannel Strategy
From business and IT roadmaps to system design and implementation, BearingPoint assists retailers at every step of their transformation.
E-commerce and omnichannel are now considered mature processes within most companies, and the trend has shifted to the next step: Controlling and mastering data and information inside and outside the company, the challenge for retailers who aim at implementing a customer 360° view.
Robust and flexible IT architecture and tools are a prerequisite for success, along with data management and business process optimization. Big data and analytics also offer a new dimension in data management that may open new areas for business improvement (fraud detection, customer data management, real-time analysis).
Our strong belief is that successful transformation programs are based on a holistic approach in which business processes, organization and IT are deeply related. Our approach brings together our deep understanding of retail processes and best practices with our extended knowledge in IT project implementation during your transformation: