• Efficiently answering and following up on all customer inquiries that come in via phone and email and web
  • Verification of product lines and monitoring customer service portals to triage tickets accordingly
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Collect all required data for a ticket to classify and forwarded to the responsible teams
  • Identifying critical tickets and escalating these to the responsible teams
  • Ensure customer satisfaction and provide professional customer support
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times


  • High school diploma, general education degree, or equivalent
  • Efficient using computers
  • Fluent English; German is a plus
  • Client- and service oriented
  • Ability to stay calm when customers are stressed or upset
  • Friendly and communicative
  • Ability to respect the customers’ points of view
  • Ability to multitask dealing with multiple issues, customers and priorities simultaneously

What we offer

Attractive compensation package

• Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme

• Meal Tickets, Easter and Christmas Gift Vouchers

• Seniority Bonus and Referral Bonus

Health and Well-being

• WorldClass Gym Discounts and 7Card Partnership

• Private Medical Subscription for employees and family (children, spouse/ life partner)

• Life and Accident Insurance

Personal and professional development

• Personal development through mentorship and coaching

• Complete training & certification curricula available (tailored courses)

• E-Learning System available for all employees

• Firm-Wide and Regional level trainings

• Possibility to work for top clients internationally

Extra Perks

• Between 23 and 30 vacation days (21 vacation days before obtaining a bachelor’s degree)

• Flexible schedule and work from home option available

About BearingPoint Software Solutions

Based on 25 years of experience in regulation and more than 10 years in managed services, we offer a unique portfolio of software and services from a single source: Innovative regulatory, risk management, and tax reporting solutions and services for the financial industry.

Through our Regulatory and Risk Technology (RegTech/RiskTech) we enable financial institutions, regulators, and central banks to increase the efficiency of regulatory processes and data management and to comply rapidly with ever-changing requirements.

We work closely with regulators and as a member of standardisation bodies such as the XBRL consortium, we actively contribute to the standard-setting process. Our knowhow resulting from these activities feeds our regulatory maintenance service providing ongoing product updates in line with changing regulations.

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