« Mobile Apps » : tracking in-store and out-store
68%* of the French consumers are ready to receive some personalized vouchers or special offers when they are in store. While mobile phone is likely to become the device number one for Internet communication, retailers and also industrials are looking forward to remain connected with their customers and to offer the right interaction level with them.
Mobile apps offer the opportunities to interact with customers and to learn from them in and out of store. Which mobile apps to develop and for whom?
As mobile usages are just drastically different than sedentary / desktop usages, it shouldn’t be considered as mobile websites but rather as fully service-oriented tools.
It can offer less functionalities, but the challenge will be to drive them better and more oriented.
A best-in-class mobile apps experience would include:
This newsletter will give you more insights on what benefit the brand could receive:
* Source : IFOP survey from 2015