Публикации

How strong is your weakest link? Ensuring resilience through supply chain hyper agility, transparency, and the power of partnerships

Unpredictable market dynamics force businesses to be nimble. But how can retailers ensure resilience in their supply chains when faced with unprecedented challenges stemming from the pandemic? The short answer is, retailers must leverage technology, or otherwise, they will perish.

Meet consumers where they are! Retailers need a unified commerce approach to serve their customers

We all know there has been a tremendous shift in behavior brought on by the pandemic. Consumers are now spending more time at home, little to no time in the office and only limited time in stores and shopping centers.

Living up to the sustainability promise

How can you close the strategy – execution gap?

Are you listening? Using voice as an immersive customer experience

During the pandemic, the equivalent of 4-6 years of e-commerce growth took place in 9 months due to lockdowns and restrictions. The most energetic online adopters so far have been Baby Boomers and Gen Xers, who started to use digital channels as their primary shopping tool. Many consumers are likely to stick to their new habits as restrictions are lifted.

The rise of the resilient organization: how will you weather future disruptions in the economy and society?

There’s no doubt that certain industries have been more seriously affected by the pandemic than others. But even within specific sectors, there have been clear winners and losers. So why have certain organizations emerged stronger than others? The answer lies in the concept of resilience.

Customer Experience x Artificial Intelligence: from one world to the next

At the end of 2019, we were looking at a world where artificial intelligence (AI) applications in the corporate world were booming. They were generating enthusiasm through new ways to achieve growth and operational excellence, but were held back by a lack of relevant use cases.

Customer data platforms and how to implement visionary use cases based on future-proof IT architectures

The new whitepaper explains the need for customer data platforms (CDPs) and how they can be applied with optimal efficiency. Use cases also illustrate possible opportunities.

How to integrate OKR into the framework landscape

The guide gives an overview of the most common concepts and frameworks and explains how OKR can be integrated to create synergies for modern goal management.

Security Outsourcing Center (SOC) – A quick guide to optimal implementation

This whitepaper addresses the increasing importance for organizations to manage data, focusing on the Security Operations Center (SOC). It presents different SOC models and includes best practices for successful outsourcing.