Операционная деятельность

Customer expectations: the goalposts keep moving

Our 2017 Retail Report has found that traditional retail operating models are slowly disappearing. Where the power once lay firmly in the hands of the retailer, the consumer is now the driving force in the relationship. This shift of power, combined with an ever-changing social, demographic, economic and technological landscape, is forcing retailers to get closer to their customers than ever before.

The Customer Driven Supply Chain Concept

It’s clear that, in order to be successful in this constantly evolving environment, retailers need to understand their customers deeply and put customer needs right at the heart of their proposition.

Supply chain levers: innovation meets challenges

The supply chain challenges manufacturers face in the short term are often very different from those they expect to face in the longer term. The key is to balance these immediate challenges against the longer term strategies of the business, and then prioritise both.

DTC: taking the direct route

As revenue growth for manufacturers continues to be challenging, some businesses are giving direct-to-consumer (DTC) initiatives an increased focus. Organisations on this path are innovating their customer proposition and their business operating model. This means introducing risk and cost. How should businesses considering this challenge approach it?

Supply chain challenges - cost reduction remains a high priority

The supply chain challenges manufacturers face in the short term are often very different from those they expect to face in the longer term. The key is to balance these immediate challenges against the longer term strategies of the business, and then prioritise both.

The Sharing Economy - will we be sharing a wardrobe in the future?

Rather than owning an asset, behaviour has shifted towards more convenient rental agreements, available on-demand and with less commitment. The sharing or ‘peer-to-peer’ economy enables people to rent assets owned by another individual.

Five key steps to mastering supply chain complexity

It is not always easy for a business to understand the true cost of supply chain complexity. It can be hard to recognise the impact it is having on day-to-day operations, product availability and critically, customer service.

Putting the customer at the heart of retail

The customer is king. This year we see retailers focusing ever more closely on customer experience but some retail archetypes are putting a greater emphasis on this area than others....

The Omni-channel journey longer than expected

Increasing levels of online shopping continue to test retail supply chains. More retailers may need to adopt omni-channel principles in order to thrive. However, we have found many more retailers acknowledging the challenges of becoming an omni-channel retailer.