UK-based FatFace is a rapidly growing lifestyle and fashion retailer with over 230 stores, a strong e-commerce brand, and an expanding international presence.
FatFace had operated from a single site on the south coast of the UK; however, strong growth meant its current set-up was becoming untenable. The retailer decided a forward-looking network strategy was required to safeguard its scalability in the future.
To develop its network strategy, FatFace worked closely with BearingPoint’s supply-chain team* to better understand the needs of its customers, business, and operations. They performed a RapiSCAN to identify opportunities to maximize distribution capabilities; and conducted analytics, customer service and network reviews. On this basis, a new distribution center (DC) was designed and built to align with the overall supply chain network.
Our collaboration led to a new operating model for FatFace that supports its global ambitions. Today, the award-winning DC has enjoyed a 15% reduction in labor costs and a 150% growth in operational capability, enabling significant inventory optimization. Customer service has improved with later cut-off, better stock availability, and new services.
* Formerly LCP Consulting, which was acquired by BearingPoint on March 3, 2017.