Digital Leaders

Digital Leaders in 2021 assesses 86 Swedish companies' maturity in digital customer interaction and how well they serve their customers through digital channels.

Industries are not following the same positive trend of digital development as last year. To reverse this negative trend, it is important for companies to have a strategic approach to digitalization and to continue to explore and invest in new technology and methods. Click on the industry bar below for more detailed industry study findings on how they perform by digital dimension, comparisons to the prior year, and digital leading companies.

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