Consumer Goods & Retail

The human touch: brands must fully embrace their customer’s ethical approach

Leading brands are adopting a positive approach to the issues facing society today. Whether the considerations are environmental, ethical or social, firms are taking steps to humanize themselves with potentially far-reaching consequences.
This sea change is not just down to consumer demand. It’s also about a drive from companies themselves to live the values they claim publicly. So what’s needed to deliver in the 21st century?

A famous French spirits company reshapes its logistics by building a greener, more resilient supply chain in China

With BearingPoint’s help, the famous French spirits company now has a robust logistics supplier network and more sustainable processes across its operations in China. This positions the business to gain more flexibility and operational efficiency to address market trends and demands, while optimally mitigating any potential risk throughout its supply-chain workflows.

Kao: Outsmarting the growing demands of e-commerce by automating the return-order process

E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize return-order processes for customers.

Kao outsmarts the growing demands of e-commerce by automating the return-order process

By implementing a robotic process automation (RPA) solution, Kao achieves transparent inventory supply and better reaction to market demands.

Unified commerce as a vector of sustainability in a post-pandemic world

How European retailers and brands must empower customers to make sustainable choices – throughout the customer journey

Global exclusive goods manufacturer drives higher efficiency by reinventing its product data model

With a new and flexible data model the global luxury goods manufacturer has all its product information in one place, easily accessible to all its international divisions. This enables the company to be more effective, to update product data in real time, and to enhance customer journeys.

Building a unique 360° client view to facilitate a highly personalized client journey

A leading luxury cosmetic brand took the next step to establish a strong foundation in client insights and personalized interactions. BearingPoint supported the company in turning the CRM vision into reality by implementing a global CRM database to lay the basis for advanced omnichannel capabilities.

Fine-tune your delivery propositions

Retailers must use data to fine-tune their delivery propositions and pricing to suit different customer needs, balancing customer value against fulfillment costs and operational efficiency.

Predict the unpredictable

To succeed in an increasingly competitive retail landscape, you will need to outperform your competitors’ ability to handle the unpredictable. The way you act towards the unpredictable future will decide if your company can keep up with the pace of tomorrow.