Corporate performance management

New connectivity, disruptive business models through OTTs, shorter innovation cycles (4G, 5G) and increasing competitive pressure in network quality and pricing – given the multitude of challenges in the telecommunications market, the importance of high-performance and efficient organizations has never been greater.

The methods and approaches of corporate performance management (CPM) are keys to optimizing a company’s service delivery. CPM ensures a company’s goals are aligned with its business processes and is a central management task that comprises the planning, controlling, monitoring and optimization of a company’s performance on a strategic, tactical and operational level. Due to capital-intensive infrastructure investments (e.g., network expansion), efficient use of resources and CPM is crucial for the success of organizations in the telecommunications industry.

Data as a digital enabler improving business performance

The foundation of successful CPM is an understanding of the multitude of available internal and external data sources and their intelligent use to support decision-making, optimize business processes and improve products and services. Within the BearingPoint Telecommunications team, we have a cluster of experts in CPM that help you identify relevant performance indicators, measure and present them and derive actions for optimizing performance. BearingPoint leverages digitalization and connectivity and leading business intelligence solutions, supporting you in selecting the right tools and systematically integrating them into holistic end-to-end processes.

We support companies in the telecommunications industry in all areas of performance management to create sustainable growth and competitive advantages. 

In particular, we advise our clients on the following questions:

  • How do you identify relevant key performance indicators (KPIs) to manage your organization regarding strategic objectives?
  • How do you check conformity between corporate goals and business processes?
  • Which management concepts and tools can be used to make data-driven decisions?
  • How do you design agile incentive systems that link the company’s goals with those of your employees (OKR)?
  • How do you use advanced analytics tools to make predictions and provide instructions for action with intelligent machine learning algorithms (e.g., sales forecasts)?

Process management

Driven by the need to increase efficiency and digital transformation, active process management is on the agenda of many companies in the telecommunications industry. To operate effectively and economically, organizations need to establish seamless, connected and consistent business processes for their increasingly complex products.

Fixed and mobile network rollouts need cost-efficient, scalable and dynamic processes. At the same time, during the development of digital services up to the customer experience, telecom providers need to make their processes customer-centric to meet increasing customer expectations. Shorter cycles for technology and product innovations also require the active management of innovation processes.

Our experienced process experts offer companies in the telecommunications industry professional support in all areas of process management, from process identification, mapping and modeling to subsequent process optimization, process control and change management. BearingPoint focuses on holistic concepts and intelligent integration with technologies such as workflow, RPA, AI tools, process mining and event streaming. We support our clients in developing a business process management strategy to increase their enterprise value sustainably and measurably.

How BearingPoint adds value

Strategy-compliant and efficient process design is fundamental for every organization. To achieve this, the following challenges need to be considered:

  • How do you design infrastructure rollout processes more efficiently and harness the potential of existing automation (e.g., RPA)?
  • How do you support your business processes with digital workflow solutions (e.g., low-code applications)?
  • How do you develop and establish more customer-oriented business processes and create a convincing and differentiated customer experience?
  • How do you effectively manage your innovation channels and constitute efficient innovation processes to develop 5G services?
  • How can you use platform processes in the transformation from telco to techco? 
  • Sylvain Chevallier
  • Dale Dai

Would you like more information?

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  • Sylvain Chevallier
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  • Dale Dai
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