Canadia partnered with BearingPoint to strengthen the performance, stability, and long-term scalability of its Microsoft Dynamics 365 Business Central environment. BearingPoint provided support in optimizing storage, upgrading the platform, and introducing a more proactive support model. As a result, Canadia now has a more reliable ERP foundation, with faster issue resolution, improved reporting, and the confidence to scale operations.
Smooth operations, better insights
Business Central growth enablement
Strengthening ERP foundation
BearingPoint removed all obstacles and upgraded us to the latest version without any downtime. Every upgrade since has been seamless, and any issues we've encountered have been resolved quickly and effectively. Their expertise and reliability are widely recognized across Canadia, having them as a trusted partner and making our job much easier.
Keith Spendlove, Financial Director at Canadia
Canadia established a stable, proactive support model to keep its Business Central environment running smoothly and support evolving business needs. Fast resolution of support tickets, especially business-critical issues, helped reduce disruption and maintain day-to-day operations.
The initiative improved system performance and reliability through storage and configuration optimization. Power BI fixes also increased reporting consistency, giving teams greater confidence in the data used for decision-making.
With structured governance and a focus on continuous improvement, Canadia can efficiently manage updates, enhancements, and inquires while continuously updating the system.
Beyond day-to-day support, BearingPoint helped Canadia make informed decisions about how their Microsoft Dynamics 365 Business Central environment can evolve. By combining deep Business Central expertise with hands-on experience, the team brought a practical understanding on how the company works in real-world settings.
First, a comprehensive onboarding and IT landscape review was performed. This examined the codebase, freeing up storage, reducing security risks, and resolving compatibility issues. BearingPoint then set a governance model with dedicated Customer Success and Solution roles to ensure rapid issue resolution and proactive guidance. Canadia could therefore enhance its Business Central platform further by resolving operational issues, upgrading twice per year, and introducing new capabilities such as improved Power BI reporting and Tasklet integration for warehouse management. The move to the latest Business Central version was completed smoothly and without downtime.
As a flooring distributor to over 500 retailers, Canadia needs one reliable platform to run processes across sourcing, logistics, warehouse management, reporting, and customer support. If the ERP system is stable and well supported, daily operations can flow smoother, issues can be resolved faster, and teams can work with more reliable data.
As Canadia expanded, it needed a more strategic support model to ensure its Microsoft Dynamics 365 Business Central environment could keep pace with the business. Over time, delayed upgrades and limited system optimisation created technical debt. Storage use increased, some configurations became outdated, and several custom features no longer worked with newer Business Central versions.
To address these challenges, Canadia looked for a trusted partner that could optimize its ERP environment, resolve technical issues quickly, and provide long-term practical support.
Canadia is a specialized distributor and retailer of flooring solutions, offering a wide range of products for residential and commercial spaces. The company combines product expertise with strong supplier partnerships to deliver high-quality materials and tailored solutions. Its operations span sourcing, logistics, and customer support, ensuring reliable and efficient service across the value chain. Ongoing growth drives Canadia’s focus on scalable systems, streamlined processes, and enhanced customer experience.
Canadia partnered with BearingPoint to strengthen the performance, stability, and long-term scalability of its Microsoft Dynamics 365 Business Central environment.
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