• 2023年2月23日 2023年2月23日 您当前的时区
  • 18:30 – 20:30 CST 18:30 – 20:30 CST 您当前的时区
  • 巨富大厦

The retail industry has undergone several major transformations, challenges, and disruptions during the past 20 years. Several external factors shaped this transformation such as macroeconomic conditions, demographic changes, evolutions in consumer behavior and the democratization of new technologies. The pandemic added fuel to the fire. 

How to manage your business during the post-pandemic time? How to stay competitive in this rapidly changing world? “Unified Customer Experience & Management” is the answer. 

Agenda:

18:30 - 19:00 Registration

19:00 - 19:45 Presentation - Unified Customer Experience & Management

  • Digital Strategy and Innovation
  • Unified Customer Experience and Management
  • Case Study and Inspirations

We may inspire you from the following topics,

  • How to reboot your customer growth after covid
  • How to evolve your customer services to the next level
  • How to create immersive customer experience by brand atmosphere
  • How to acquire new customers from the new medias
  • How to re-activate customers and increase purchase conversion through the private sphere operation
  • More topics…

19:45 - 20:00 Q&A

20:00 - 20:30 Networking

Speakers:

  •  Charles Han| BearingPoint | Director of Consumer Goods and Retail Industry
  •  Fiona Jin| BearingPoint | Manger of Consumer & Growth Service Line

This is an online and offline event and please contact marketing.cn@bearingpoint.com if you would like to join us online! You are welcomed to join us to explore the next level of retail!

Location

巨富大厦
2nd Floor, No.83, Fumin Road
200040 Shanghai, 中国
View on map